Design, implement, and evaluate technology including systems, processes, and components to meet user needs. Ensure robust cyber-security systems to protect the Town. Align technology initiatives with the Town’s broader objectives, supporting the overall mission and vision, while enhancing operational efficiency and improving customer experience.
- Goals:
- Ensure that 95% of the city’s desktops and laptops have been in service less than five years.
- Improve technology integration to avoid duplicate work and manual systems.
- Measures:
- Virtual storage used / Total Space (TB) [Total used storage for virtual servers]
- Document management Storage Used/Total Space (TB) [Total used storage for digital document mgmt.]
- Microsoft 365 email uptime [Hosted email uptime]
- Website uptime [% of time the website is up through the course of the year]
- Network uptime [Annual percentage of time the core switch is up]
- Desktops supported [Total # of desktops in use and supported by IT]
- Mobile Devices Supported (Tablet/Laptop)
- Servers supported [Total number of servers (physical / virtual) in use & supported by IT]
- Server Uptime
